Terms of Use | Felt Roof UK

These terms and conditions apply when you visit felt-roof.co.uk, submit a roofing enquiry, apply to join the Leads Do Work contractor network or use any service made available through this website.

The website and quotation-matching service are provided by Leads Do Work Ltd. References in these terms to “we”, “us” or “our” mean Leads Do Work Ltd.

By using this website or submitting a form, you confirm that you have read and agree to these terms. Please do not use the website or submit an enquiry if you do not accept them.

About Felt-Roof.co.uk

Felt-Roof.co.uk is an introduction and quotation-matching service. It helps homeowners, landlords, property buyers, businesses and property managers connect with independent roofing contractors who may be interested in inspecting a roof or providing a quotation.

The service may cover work such as:

Felt roof repairs.
Leaking flat roof repairs.
Garage roof replacement.
Extension roof replacement.
Porch and bay window roofing.
Dormer roof repairs.
Roof decking and timber repairs.
Torch-on felt installation.
Warm roof and insulation upgrades.
Commercial felt roofing.
Flat roof inspections and condition reports.
EPDM rubber roofing.
GRP fibreglass roofing.
Liquid-applied waterproofing.
Other related flat roofing work.

The quotation-matching service is free for people and businesses requesting roofing quotations.

Roofing contractors may pay Leads Do Work Ltd for access to suitable enquiries, purchase or subscribe to lead packs, or participate through another commercial arrangement with us.

Our Role Is Limited to Making Introductions

Leads Do Work Ltd is not a roofing contractor, building contractor, roof surveyor, structural engineer, architect, insurer or professional adviser.

We do not:

Visit or inspect properties.
Carry out roofing surveys.
Diagnose the cause of a roof leak.
Carry out felt roofing work.
Prepare technical roofing specifications.
Provide structural or professional roofing advice.
Decide whether a roof should be repaired or replaced.
Set or approve contractors’ prices.
Negotiate contracts on behalf of customers or contractors.
Collect payments for roofing work unless expressly stated otherwise.
Supervise, manage or inspect contractors’ work.
Employ contractors introduced through the service.
Act as an agent, partner or representative of a contractor.
Guarantee that a contractor will contact a customer.
Guarantee that a contractor will attend the property.
Guarantee that a contractor will provide a quotation.
Guarantee that a quotation will be suitable or competitive.
Guarantee the quality or outcome of roofing work.

Our role is limited to receiving enquiries and attempting to introduce customers to independent contractors who may cover the relevant location and type of work.

Independent Roofing Contractors

Every contractor introduced through the service operates as an independent business.

Contractors are not employees, workers, subcontractors, agents, partners or representatives of Leads Do Work Ltd.

Contractors decide independently:

Whether to accept or view a lead.
Whether to contact the customer.
Whether to inspect the property.
What questions to ask.
What roofing system to recommend.
Whether the roof can be repaired.
Whether the roof should be replaced.
Whether to provide a quotation.
What price to charge.
What payment terms to offer.
Whether they are available to undertake the work.
Who will carry out the work.
Whether subcontractors will be used.

We do not control how an independent contractor conducts its business, prepares its quotation or carries out roofing work.

No Recommendation, Endorsement or Guarantee

An introduction through felt-roof.co.uk or Leads Do Work must not be treated as a personal recommendation, endorsement, certification or guarantee of a roofing contractor.

Although we may collect, review or display information about contractors, we do not guarantee that any contractor:

Is suitable for your property or project.
Has every qualification, skill or experience required for the work.
Holds current or sufficient insurance.
Belongs to a particular trade organisation or accreditation scheme.
Is financially stable or creditworthy.
Will respond to the enquiry.
Will inspect the property.
Will provide a quotation.
Will offer the lowest or best price.
Will be available within a particular period.
Will start or complete work by a particular date.
Will perform the work to a particular standard.
Will provide or honour a guarantee.
Will remain in business for the duration of a guarantee.
Will comply with every legal, regulatory or professional requirement.

The fact that a contractor is registered with Leads Do Work, appears on a network or receives your enquiry does not mean that Leads Do Work Ltd has approved that contractor for your particular roofing project.

Information About Contractors

Information held or displayed about a roofing contractor may include its:

Business or trading name.
Contact details.
Business address.
Company registration information.
Service area.
Roofing services.
Experience.
Qualifications.
Trade memberships.
Accreditations.
Insurance details.
Customer references.
Reviews.
Examples of previous work.
Other profile information.

This information may be:

Provided directly by the contractor.
Collected from publicly available records.
Provided by customers or third parties.
Based on documents that were current when supplied or checked.

We may carry out reasonable checks, but we cannot guarantee that contractor information is always accurate, complete or up to date.

Insurance policies, qualifications, company status, trade memberships, employees and business circumstances may change after information has been provided or checked.

You must verify all important information directly with the contractor before appointing it, paying money or allowing work to begin.

Your Responsibility to Check the Contractor

You are responsible for deciding whether a roofing contractor is suitable for your property and project.

Before appointing a contractor, paying a deposit or allowing work to start, you should carry out your own checks.

These checks should include, where relevant:

Confirming the contractor’s full legal or trading name.
Confirming its business address and contact details.
Checking how long the business has been trading.
Checking Companies House records where the contractor operates through a limited company.
Requesting recent customer references.
Contacting previous customers independently.
Reviewing feedback from more than one source.
Checking relevant roofing experience.
Asking for examples of similar felt roofing projects.
Checking training, qualifications and certifications where relevant.
Checking trade memberships directly with the issuing organisation.
Requesting a current public liability insurance certificate.
Checking the insurer, policy number, expiry date and level of cover.
Confirming that the insurance covers the proposed roofing work.
Checking whether employers’ liability insurance is held where required.
Confirming who will actually carry out the work.
Checking whether subcontractors will be used.
Obtaining a detailed written quotation.
Checking the roofing materials and system being proposed.
Checking whether roof decking, insulation and timber repairs are included.
Checking whether access equipment or scaffolding is included.
Checking whether waste removal is included.
Reading the proposed contract terms.
Checking the provider and terms of any guarantee.
Checking whether planning permission, Building Regulations approval or another consent is required.

You should not rely solely on information displayed on this website or provided by Leads Do Work Ltd when choosing a contractor.

General Roofing Information

Information published on felt-roof.co.uk is provided for general guidance only.

It is not:

A survey of your roof.
A diagnosis of a leak.
A structural assessment.
A roofing specification.
A substitute for an inspection.
Legal advice.
Planning advice.
Building control advice.
Financial advice.
Health and safety advice.

Leaks, damp patches, standing water, damaged decking and visible cracks can have several possible causes. Similar signs may require different repairs.

You are responsible for deciding whether you need advice from an appropriately qualified independent professional. This may include a building surveyor, structural engineer, architect, building control professional, conservation specialist or another suitable adviser.

Where you are buying a property, arranging a mortgage, dealing with structural movement, planning major alterations or working on a listed building, you should consider obtaining independent professional advice rather than relying only on a quotation from a contractor seeking to carry out the work.

Your Roofing Enquiry

When submitting an enquiry, you agree to provide information that is accurate, current and complete to the best of your knowledge.

This may include:

Your name and contact details.
The property address or postcode.
Your relationship to the property.
The type of property or building.
The part of the property affected.
The type of roof.
The approximate size of the roof.
A description of the leak or damage.
The work or inspection you require.
Your preferred timescale.
Your approximate budget, where requested.
Photographs, videos or documents you upload.

You must have permission to submit an enquiry relating to the property and to provide any personal information included in it.

If you are a tenant, agent, property manager, employee or representative of a business, you confirm that you have authority to seek quotations or make the enquiry on behalf of the relevant person or organisation.

Prohibited Enquiries

You must not submit:

False, misleading or fraudulent information.
Another person’s contact details without permission.
An enquiry for a property where you have no authority to seek quotations.
Offensive, threatening, discriminatory or abusive content.
Unlawful content.
Files containing malware or harmful code.
Enquiries intended to waste contractors’ time.
Duplicate enquiries designed to disrupt the service.
Enquiries intended to collect contractor prices or business information for an improper purpose.
Requests unrelated to genuine roofing or property work.

We may reject, suspend, edit, restrict or remove an enquiry that appears incomplete, duplicate, fraudulent, abusive, unlawful or unsuitable for the service.

Sharing Your Enquiry

By submitting a quotation request, you ask us to attempt to match your enquiry with independent roofing contractors who may be able to help.

Your enquiry and contact details may be shared with up to four relevant contractors, subject to contractor availability and the details of the job.

Those contractors may contact you directly by:

Telephone.
Text message.
Email.
Mobile or web-based messaging.
Another reasonable communication method.

Contractors may contact you to:

Discuss the roofing problem.
Ask for additional information.
Request photographs.
Arrange a property visit.
Provide an initial estimate.
Provide a written quotation.
Follow up on the enquiry.

Submitting an enquiry does not guarantee that four contractors will be available. It also does not guarantee that any contractor will contact you, visit the property or provide a quotation.

Other Contractor Networks

Where appropriate, we may work with another relevant quotation service, trade network or business partner to help identify suitable contractors.

If this happens, your information may be passed to that organisation so it can help process the roofing enquiry and identify contractors who may be available.

Any sharing of personal information will be handled in accordance with our privacy policy.

No Obligation to Appoint a Contractor

Submitting an enquiry does not require you to:

Accept a quotation.
Arrange a property inspection.
Appoint a contractor.
Purchase roofing materials.
Purchase roofing services.
Pay Leads Do Work Ltd for the introduction.

You may decline any quotation or decide not to proceed.

Contractors are also free to decline an enquiry, refuse an inspection or decide not to provide a quotation.

Property and Site Visits

Any visit arranged with a contractor is an arrangement between you and that contractor.

Leads Do Work Ltd does not normally attend, supervise or control contractor visits.

You are responsible for:

Checking the identity of anyone attending the property.
Ensuring that an adult is present where appropriate.
Providing safe and reasonable access.
Informing the contractor about known hazards.
Explaining any access restrictions.
Protecting children and pets.
Protecting valuables and personal possessions.
Deciding whether the contractor may enter particular areas.
Obtaining permission from tenants, owners or occupiers where necessary.

You should not allow a person into your property if you cannot confirm their identity or do not feel comfortable doing so.

You must not ask or encourage a contractor to access a roof in conditions the contractor considers unsafe.

Roof Inspections

A contractor may need to inspect the roof before providing a firm quotation.

The scope of an inspection is determined by the contractor. Unless specifically agreed in writing, an inspection may not include:

Opening up the roof structure.
Removing the existing covering.
Testing concealed timber.
Inspecting inaccessible areas.
A structural assessment.
Moisture testing.
Thermal imaging.
A drainage survey.
A formal written condition report.

You should ask the contractor what its inspection includes and whether a fee applies.

Quotations and Estimates

Any quotation, estimate, inspection report, diagnosis or recommendation is provided by the contractor and not by Leads Do Work Ltd.

Before agreeing to roofing work, you should obtain a written quotation that clearly states:

The contractor’s legal or trading name.
The address where the work will take place.
The roof area covered by the quotation.
The contractor’s assessment of the problem.
Whether a repair or replacement is proposed.
Whether the existing felt will be removed.
The number and type of roofing layers.
The roofing products and materials to be used.
Whether a torch-on, cold-applied or self-adhesive system will be used.
Whether damaged decking is included.
How additional decking repairs will be priced.
Whether timber or joist repairs are included.
The type and thickness of insulation.
Details of any vapour control layer.
Work to roof edges, outlets, flashing and upstands.
Whether guttering or drainage work is included.
Access, scaffolding or safety equipment.
Removal and disposal of waste.
Protection of the property during the work.
The total price.
Whether VAT is included.
Any provisional sums or possible additional costs.
The deposit and payment schedule.
The proposed start date.
The estimated duration.
What happens if hidden damage is discovered.
Any applicable cancellation rights.
Guarantee and warranty details.
Any work specifically excluded.

You should obtain more than one quotation where practical and compare them on a like-for-like basis.

Leads Do Work Ltd is not responsible for errors, omissions, price changes or disagreements relating to a contractor’s quotation.

Price Guides and Cost Information

Any prices, cost ranges, project times or examples displayed on felt-roof.co.uk are general illustrations only.

They are not:

A quotation.
A fixed price.
A valuation.
A promise that work can be completed for that amount.
A guarantee of how long a project will take.

The actual price may be affected by factors including:

The size and shape of the roof.
The condition of the existing covering.
The number of old roofing layers.
The condition of the decking.
Hidden timber damage.
Insulation requirements.
The roofing system selected.
Roof height and access.
Scaffolding or lifting equipment.
Drainage work.
Flashing and edge details.
Waste disposal.
Property location.
VAT.

You must rely on the written quotation supplied by the contractor rather than a general cost guide on this website.

Your Contract Is With the Contractor

If you appoint a roofing contractor, any contract for inspections, goods, materials, repairs, roof replacement or other services is made directly between you and that contractor.

Leads Do Work Ltd is not a party to that contract.

We are not responsible for negotiating, performing, enforcing, cancelling or refunding the contract between you and the contractor.

Your contract with the contractor should cover matters including:

The agreed scope of work.
The price and payment terms.
Start and completion dates.
Changes and additional work.
Materials and product specifications.
Ownership of unused materials.
Access to the property.
Scaffolding and safety equipment.
Protection from bad weather.
Insurance and responsibility for damage.
Waste removal and cleaning.
Planning and building control responsibilities.
Guarantees and warranties.
Cancellation and termination.
Complaints and dispute resolution.

You should read the contractor’s terms carefully and obtain independent advice where necessary before entering into a contract.

Consumer Rights and Cancellation

Your contract with a contractor may be subject to consumer protection laws.

Depending on how and where the contract is agreed, you may have a statutory cancellation period or other consumer rights. Different rules or exceptions may apply where you request urgent work to begin during a cancellation period.

The contractor is responsible for:

Providing any legally required pre-contract information.
Explaining applicable cancellation rights.
Providing any required cancellation form.
Obtaining your express request before starting work during a cancellation period where required.
Complying with its obligations under consumer law.

Leads Do Work Ltd does not provide legal advice about your individual contract. You should seek independent consumer or legal advice if you are uncertain about your rights.

Nothing in these terms removes or restricts statutory rights that cannot legally be excluded.

Deposits and Payments

Payments for roofing work are made directly between you and the contractor unless expressly stated otherwise.

Leads Do Work Ltd does not normally collect, hold, insure or protect money paid to contractors.

You are responsible for deciding whether a requested deposit or payment schedule is reasonable.

Before making a payment, you should:

Confirm the contractor’s identity.
Check that bank details belong to the correct business or person.
Obtain a written quotation or contract.
Understand what the payment covers.
Check when each payment becomes due.
Ask for a written receipt.
Be cautious about large advance payments.
Avoid paying the full price before work begins.
Verify any change of bank details through a trusted contact method.

Leads Do Work Ltd is not responsible for:

Deposits paid to contractors.
Advance payments.
Payment disputes.
Contractor insolvency.
Bank-transfer fraud.
Incorrect bank details.
Money paid for delayed work.
Money paid for incomplete work.
Money paid for work that is not carried out.

Changes and Additional Work

Roofing problems may not become fully visible until the existing felt or roof covering has been removed.

A contractor may discover:

Rotten decking.
Damaged joists.
Wet insulation.
Inadequate ventilation.
Insufficient roof falls.
Hidden leaks.
Damaged flashing.
Blocked or unsuitable outlets.
Previous poor-quality repairs.
Structural defects.

If additional problems are discovered, you should request a written explanation and revised price before authorising extra work.

Leads Do Work Ltd is not responsible for:

Changes to a contractor’s assessment.
Unexpected or concealed defects.
Additional work.
Increased costs.
Delays caused by further investigation or repairs.
Disagreements about what was included in the original quotation.

Planning Permission and Building Regulations

Some roofing work may require planning permission, listed building consent, Building Regulations approval or another form of consent.

The requirements can depend on:

The extent of the roof replacement.
Whether the structure is being changed.
Whether insulation is being added or upgraded.
Whether the height or appearance of the roof will change.
Whether the property is listed.
Whether the property is in a conservation area.
Whether the work is part of an extension or conversion.
The location of the property within the UK.

You are responsible for confirming which permissions and approvals are required unless your written contract clearly places that responsibility on the contractor.

You should confirm:

Who will contact building control.
Who will prepare any application.
Who will pay application or inspection fees.
Who will arrange inspections.
Who will obtain completion documents.
Whether planning approval is needed.
Whether listed building or conservation consent applies.

Information on this website must not be treated as confirmation that permission or approval is or is not required.

Guarantees and Warranties

Any roofing guarantee or warranty is offered by the contractor, manufacturer, insurer or separate guarantee provider identified in its terms.

It is not provided by Leads Do Work Ltd unless we expressly confirm otherwise in writing.

Before relying on a guarantee, you should check:

Who provides and backs it.
How long it lasts.
Whether it covers labour.
Whether it covers materials.
Which parts of the roof are covered.
What exclusions apply.
Whether maintenance is required.
Whether standing water affects the cover.
Whether unauthorised repairs invalidate it.
Whether it transfers to a future property owner.
Whether it remains valid if the contractor stops trading.
How a claim must be made.

Leads Do Work Ltd does not guarantee that a contractor will remain trading or that a contractor, manufacturer, insurer or guarantee provider will accept a future claim.

Workmanship, Damage and Delays

Leads Do Work Ltd does not carry out, control, supervise or inspect contractors’ roofing work.

We are not responsible for:

An incorrect or incomplete diagnosis.
An unsuitable roofing system.
Unnecessary work.
Poor or defective workmanship.
Incomplete work.
Leaks continuing or returning.
Failed seams, joints or edge details.
Poor drainage or standing water.
Damage to roof decking or timber.
Damage to insulation.
Damage to ceilings, walls or decorations.
Damage to contents, fixtures or neighbouring property.
Failure to follow manufacturer instructions.
Failure to meet recognised roofing practices.
Failure to comply with planning or building requirements.
Delays or missed appointments.
Failure to complete work.
Noise, dust, disruption or inconvenience.
Health and safety failures.
Fire or heat damage caused during roofing work.
Losses caused by a contractor, employee or subcontractor.
Failure to honour a quotation, contract, guarantee or warranty.
A contractor becoming insolvent or ceasing to trade.

Concerns about workmanship, property damage, delays or contractor conduct must normally be raised directly with the contractor.

Weather and Roofing Work

Roofing work can be affected by rain, wind, frost, excessive heat and other weather conditions.

A contractor may need to:

Delay the start of work.
Pause work already in progress.
Change the installation schedule.
Install temporary protection.
Return when surfaces are dry.
Reschedule the use of heat-applied roofing materials.

Any arrangements concerning weather protection, delays and additional costs should be agreed directly with the contractor.

Leads Do Work Ltd is not responsible for weather-related delays or damage arising from a contractor’s failure to protect the property properly.

Health and Safety

Roofing work can involve work at height, hot materials, power tools, gas torches, ladders, scaffolding and heavy materials.

The contractor is responsible for its own working methods, equipment, risk assessments, employees and subcontractors.

You should not:

Climb onto a damaged or wet roof to inspect it for a contractor.
Enter a contractor’s working area without permission.
Move scaffolding or safety equipment.
Touch hot roofing equipment or materials.
Allow children or pets into the working area.
Ask the contractor to work in unsafe weather or conditions.

Any immediate safety concern should be raised directly with the contractor.

Disputes With Contractors

A dispute concerning a contractor’s quotation, conduct, payment, workmanship, delay, damage, guarantee or contract is a dispute between you and the contractor.

You should normally:

Raise the complaint with the contractor in writing.
Explain the problem clearly.
Provide photographs and supporting evidence.
Give the contractor a reasonable opportunity to inspect the issue.
Allow the contractor a reasonable opportunity to propose a remedy where appropriate.
Keep quotations, contracts, invoices, messages and photographs.
Check whether the contractor belongs to a trade association or dispute-resolution scheme.
Contact your payment provider, insurer, consumer advice service or legal adviser where appropriate.

We may choose to:

Record a complaint.
Request information from the contractor.
Ask the contractor to contact you.
Review whether a contractor should remain in our network.
Restrict or suspend a contractor account.

However, we are not required to mediate, investigate or resolve disputes.

We cannot order a contractor to:

Refund money.
Return to the property.
Complete work.
Carry out remedial work.
Pay compensation.
Honour a guarantee.

Contractor Signup and Leads Do Work

Roofers and roofing businesses may use felt-roof.co.uk to register their interest in receiving customer enquiries through Leads Do Work.

Submitting a contractor application does not guarantee:

Acceptance into the network.
Activation of an account.
Access to a particular trade category.
Access to a particular area.
A particular number of leads.
A particular lead price.
A particular conversion rate.
That any lead will become paid work.

We may ask applicants to provide:

Business details.
Contact information.
Company registration information.
Roofing experience.
Areas covered.
Public liability insurance.
References.
Reviews.
Photographs of previous work.
Other information relevant to the application.

We may accept, reject, restrict or place conditions on a contractor application at our discretion, subject to applicable law.

Separate Contractor Terms

Contractors approved to use Leads Do Work may be required to accept separate contractor, subscription, payment, lead purchase, app or account terms.

Those separate terms may cover:

Lead packs.
Subscriptions.
5, 10 and 20-lead options.
Lead prices.
VAT.
Payment methods.
Recurring payments.
Account balances.
Lead delivery.
Mobile app use.
Coverage areas.
Trade categories.
Lead replacement or credit rules.
Suspension and cancellation.
Customer information.
Contractor conduct.
Complaints.

Where separate contractor terms apply, those terms will govern the contractor’s commercial use of Leads Do Work.

The consumer-facing provisions of these website terms do not replace the separate agreement between Leads Do Work Ltd and an approved contractor.

Lead Delivery

Approved contractors may receive or access leads in real time through the Leads Do Work mobile app or another available delivery channel.

Lead delivery may depend on:

The contractor’s selected trade categories.
The job type.
The customer’s postcode.
The contractor’s coverage area.
The contractor’s account status.
Available lead credit or subscription.
Technical availability.
Other account settings.

We do not guarantee that:

A lead will be available in every area.
A contractor will receive leads at regular intervals.
A customer will answer the telephone.
Customer details will always be complete.
A customer will arrange an appointment.
A customer will request a quotation.
A contractor will win the work.
The value of the job will meet the contractor’s expectations.

Contractor Responsibilities

A contractor using Leads Do Work is responsible for:

Keeping account information accurate.
Maintaining suitable insurance.
Keeping coverage areas current.
Responding professionally to customers.
Using customer details only for the relevant enquiry.
Complying with data protection and marketing laws.
Providing accurate business information.
Preparing its own quotations.
Setting its own prices.
Complying with consumer law.
Complying with health and safety obligations.
Obtaining necessary permissions and approvals where agreed.
Completing work with appropriate care and skill.
Managing complaints.
Honouring its contracts and guarantees.
Paying applicable taxes and charges.

A contractor must not:

Misrepresent its identity or experience.
Claim an endorsement that has not been given.
Use customer details for unrelated marketing without a lawful basis.
Sell or pass customer information to an unauthorised third party.
Use aggressive, misleading or high-pressure sales practices.
Submit false reviews or references.
Harass customers.
Use the service for unlawful or fraudulent activity.

No Guaranteed Return for Contractors

Purchasing a lead pack, paying a subscription or receiving a customer enquiry does not guarantee paid work, revenue, profit or a return on investment.

A contractor’s results may depend on:

Response speed.
Communication.
Availability.
Travel distance.
Pricing.
Reputation.
Reviews.
Customer requirements.
Competition from other contractors.
The quality and detail of the quotation.
General market conditions.

Contractors are responsible for assessing whether a lead pack or subscription is commercially suitable for their business.

Website Information

We try to keep information on felt-roof.co.uk useful and reasonably current.

However, website content may contain:

Errors.
Omissions.
Approximate figures.
Outdated information.
Generalised descriptions.

Prices, roofing methods, material descriptions, expected lifespans and timescales are illustrative only.

They are not quotations, guarantees or promises that a particular material, price, lifespan or outcome will apply to a specific property.

We may change, remove or update website content without notice.

Website and Mobile App Availability

We do not guarantee that felt-roof.co.uk, the quotation service, Leads Do Work or the mobile app will always be available, uninterrupted, secure or free from errors.

We may suspend or restrict access for:

Maintenance.
Security.
Technical reasons.
Commercial reasons.
Legal or regulatory reasons.
Suspected misuse.

We are not responsible for delays or failures caused by circumstances beyond our reasonable control, including:

Internet or telecommunications failures.
Mobile network problems.
App store interruptions.
Cloud hosting failures.
Software faults.
Cyberattacks.
Malicious activity.
Power failures.
Industrial disputes.
Severe weather.
Natural events.
Government action.
Changes in law.

Acceptable Use

You must not use the website, quotation service or contractor signup process:

For an unlawful or fraudulent purpose.
To impersonate another person or business.
To submit false or misleading information.
To harass contractors, customers, employees or other users.
To send spam or unauthorised advertising.
To introduce malware or harmful code.
To attempt unauthorised access to systems or data.
To scrape, copy or extract data using automated tools without permission.
To interfere with the website’s operation or security.
To reverse engineer or misuse the service.
To reproduce or commercially exploit website content without permission.
To collect contractor or customer information for an unauthorised purpose.

We may block access, remove content, suspend an account or report activity to the relevant authorities where we reasonably believe these terms have been breached.

Intellectual Property

The website and its content may include text, branding, logos, illustrations, photographs, software, forms, databases and other materials owned by or licensed to Leads Do Work Ltd.

You may use the website for your own lawful personal or business enquiry purposes.

You must not, without written permission:

Copy substantial parts of the website.
Republish website content.
Use our branding or logos.
Create a competing database from our content.
Sell or license website material.
Use automated tools to extract enquiries or contractor data.
Suggest that we endorse your business.

Third-Party Websites and Services

The website may contain links to:

Contractor websites.
Leads Do Work services.
App stores.
Trade organisations.
Review platforms.
Social media services.
Payment providers.
Other third-party websites.

These services are operated independently.

We do not control and are not responsible for their:

Content.
Availability.
Security.
Products.
Services.
Terms.
Privacy practices.

A link does not mean that we recommend or endorse the third party.

Our Liability

Nothing in these terms excludes or limits liability where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation or another liability that cannot legally be excluded.

Subject to the paragraph above, Leads Do Work Ltd is not responsible for losses arising from:

The acts or omissions of an independent contractor.
A contractor’s advice, inspection, report or quotation.
Work carried out or not carried out by a contractor.
Poor, defective, unsuitable, delayed or incomplete workmanship.
A failed repair or roof replacement.
Leaks, damp or structural damage.
Property damage caused by a contractor.
Fire or heat damage caused during roofing work.
Payments made to a contractor.
A contractor’s insolvency.
Failure to honour a guarantee.
Your decision to appoint or not appoint a contractor.
Your failure to check insurance, references or contract terms.
Information provided by a contractor or third party.
Loss of profit, income, business, opportunity, goodwill or anticipated savings.
Indirect or consequential losses that were not reasonably foreseeable when you used the service.

Our responsibility is limited to operating the introduction service with reasonable care and skill.

We do not guarantee that use of the service will result in:

A particular number of contractor contacts.
Four quotations.
A property inspection.
A quotation.
A suitable contractor being available.
A particular price or saving.
A successful roof repair.
A watertight roof.
A contractor winning paid work.
A particular commercial return for a contractor.

These terms do not affect statutory rights that cannot legally be excluded or restricted.

Your Responsibility for Losses

You may be responsible for reasonable losses or costs suffered by us as a direct result of your fraudulent, unlawful or deliberate misuse of the website, or a serious breach of these terms.

Privacy

Personal information submitted through the website is handled in accordance with our privacy policy.

When a customer enquiry is shared with an independent roofing contractor, that contractor will normally become responsible for its own use of the information received.

Customers should read the contractor’s privacy policy and contact the contractor directly about information held independently in its systems.

Contractors must use customer information only for legitimate purposes connected with the relevant enquiry and in accordance with applicable data protection and marketing laws.

Changes to These Terms

We may update these terms to reflect changes to:

The website.
The quotation service.
Leads Do Work.
Contractor signup arrangements.
Business practices.
Technology.
Legal or regulatory requirements.

The latest version will be published on this page, and the date below will show when it was last updated.

The terms in force when you submit an enquiry will normally apply to that use of the quotation service.

Separate contractor terms in force when a contractor purchases or renews a service will normally apply to that transaction.

Continued use of the website after updated terms are published will be treated as acceptance of the updated terms where legally permitted.

Transfer of Our Rights

We may transfer our rights and obligations under these terms to another organisation, for example as part of a business sale, restructuring or transfer of the website.

Where required, we will take reasonable steps to ensure that this does not reduce your rights.

You may not transfer your rights or obligations under these terms to another person without our written agreement.

Severability

If any part of these terms is found to be unlawful, invalid or unenforceable, the remaining provisions will continue to apply.

No Waiver

If we delay or do not enforce a provision of these terms, this does not mean that we have waived our right to enforce it later.

Third-Party Rights

Unless these terms expressly state otherwise, no person other than you and Leads Do Work Ltd has a right to enforce them.

Governing Law and Courts

These terms and your use of the website are governed by the laws of England and Wales, subject to any mandatory consumer protections that apply where you live.

If you live in England or Wales, the courts of England and Wales will have jurisdiction over disputes relating to these terms.

If you live in Scotland, Northern Ireland or another part of the United Kingdom, you may also be entitled to bring proceedings in the courts serving the part of the UK where you live.

Contacting Leads Do Work Ltd

Questions about these terms, the quotation service or the contractor signup process should be directed to Leads Do Work Ltd through the contact options available at leads.work.

Last updated: 13 July 2026

Terms and Conditions of Use