Privacy Policy | Felt Roof UK

This privacy policy explains how personal information is collected, used and shared when you visit felt-roof.co.uk, request felt roofing quotations, apply to receive roofing leads or contact us.

The felt-roof.co.uk quotation-matching service is provided by Leads Do Work Ltd. References in this policy to “we”, “us” or “our” mean Leads Do Work Ltd.

For questions about this privacy policy, the way we use your personal information or your data protection rights, please contact Leads Do Work Ltd through its website at leads.work.

About Felt-Roof.co.uk

Felt-Roof.co.uk helps homeowners, landlords, property buyers, businesses and property managers find independent roofing contractors who may be interested in inspecting a roof or providing a quotation.

The service covers felt roof repairs, flat roof replacement, garage roofing, extension roofs, roof inspections, commercial flat roofing and related work.

When you submit a quote request, we use the information you provide to identify roofing contractors who may be suitable for the work and property location you have entered. We may then share your enquiry with up to four relevant contractors so they can contact you directly.

Our role is to introduce customers to independent roofing contractors. We do not normally inspect the property, prepare the roofing quotation, carry out the work, supervise the project or enter into the contract for roofing services.

Any agreement you make for an inspection, repair, replacement or other roofing service will be directly between you and the contractor you appoint.

About the Contractor Signup Service

Felt-Roof.co.uk also allows roofers and roofing businesses to register their interest in receiving customer enquiries through Leads Do Work.

Contractors who complete a signup form may be contacted by Leads Do Work Ltd to discuss their business, services, coverage area, insurance, references and available lead subscription options.

Approved contractors may receive customer leads through the Leads Do Work website, mobile app, email, telephone, text message or another agreed delivery method.

Contractor accounts, lead packs, mobile app use, payments and ongoing membership may also be subject to separate Leads Do Work terms and privacy information provided during registration or account setup.

Information We Collect

The information we collect depends on how you use the website and the details you choose to provide.

Information provided with a roofing quote request

When you request felt roofing quotations, we may collect:

Your name.
Your email address.
Your telephone or mobile number.
Your postcode.
The address of the property where work is required.
The type of property or building.
Whether you own, rent, manage, occupy or are buying the property.
Whether the enquiry is residential, rental or commercial.
The type of roof concerned.
The approximate roof size, where provided.
Details of leaks, cracks, splits, blistering or other roof damage.
Whether you require a repair, inspection or complete roof replacement.
Details of previous repairs or known roof problems.
The urgency of the work.
Your preferred timescale.
Your approximate budget, where requested.
Photographs, videos or documents you choose to upload.
Your preferred contact method.
Any other information you include in the enquiry.

Please avoid including unnecessary sensitive personal information in your description, photographs or uploaded documents.

Information provided by roofing contractors

If you apply to join Leads Do Work or receive roofing leads, we may collect:

Your name.
Your job title or role.
Your business or trading name.
Your business address.
Your email address.
Your telephone and mobile numbers.
Your company registration number, where applicable.
Your VAT registration status or VAT number, where applicable.
Your business website and social media details.
The roofing services you provide.
The geographical areas and postcodes you cover.
Your experience, qualifications and trade memberships.
Public liability insurance information.
Copies of insurance documents.
Customer references, reviews or examples of previous work.
Photographs or documents supporting your application.
Details of complaints, disputes or quality concerns where relevant.
Your preferred lead categories and account settings.
Information about lead packs, subscriptions or purchases.
Billing and transaction information.
Communication and customer service records.
Information about your use of the Leads Do Work website or mobile app.
Any other information you provide during signup or account management.

Payment card details may be handled by a payment services provider. We may receive limited transaction information, such as whether a payment succeeded, the amount paid, payment date or a reference linked to the transaction.

Information collected when you contact us

If you contact us by telephone, email, online form, mobile app, text message, social media or another channel, we may retain:

Your contact details.
The date and time of the communication.
The content of your message.
Notes made by our customer service team.
Information about your enquiry, application or account.
Information about a complaint, dispute or refund request.
Documents, photographs or other files you provide.

Telephone calls to or from Leads Do Work Ltd may be recorded or monitored for quality, training, fraud prevention, compliance and dispute-resolution purposes.

Information collected automatically

When you use felt-roof.co.uk, the Leads Do Work website or the Leads Do Work mobile app, we may automatically collect technical and usage information, including:

Your Internet Protocol address.
Your browser type and version.
Your device type.
Your operating system.
Mobile app version and device identifiers.
The pages or screens you view.
The date, time and length of your visit.
The website, advert, social media platform or search result that referred you to us.
Information about how you use an enquiry or signup form.
Form progress, submission and error information.
Cookie identifiers and similar technical information.
Approximate location inferred from an IP address.
Mobile app notification and interaction information.
Security, diagnostic and crash information.

Information received from other sources

We may receive personal information through another website, advertising platform, social media form, affiliate, publisher, comparison service or business partner where you have requested roofing quotations or asked to be contacted.

We may also receive contractor information from:

Public business registers.
Company websites.
Trade directories.
Insurance providers or verification services.
Public review websites.
Customers who provide feedback or make a complaint.
Commercial partners or referral sources.

Where another organisation collects your information before passing it to us, it should provide its own privacy information explaining how your data will be used.

How We Use Homeowner and Customer Information

We may use information submitted with a roofing enquiry to:

Process your request for felt roofing quotations.
Identify contractors who provide the service you require.
Match your enquiry according to the job type, property location and contractor availability.
Share your enquiry with up to four suitable independent contractors.
Contact you to confirm or clarify the details of your request.
Help contractors contact you about an inspection or quotation.
Check whether contractors have responded to the enquiry.
Ask whether you received suitable quotations.
Provide customer service.
Respond to questions, complaints or concerns.
Invite you to review the service or a contractor.
Prevent fraudulent, duplicate or inappropriate enquiries.
Maintain records of enquiries, introductions and communications.
Improve our websites, forms and contractor-matching systems.
Measure the performance of advertising and marketing campaigns.
Understand demand for roofing services in different areas.
Comply with legal, regulatory, tax, accounting and reporting duties.
Establish, exercise or defend legal claims.

How We Use Contractor Information

We may use contractor and applicant information to:

Review applications to join Leads Do Work.
Confirm business and contact details.
Check insurance, references and relevant experience.
Assess the roofing services and areas you cover.
Create and administer a contractor account.
Configure lead categories and geographical coverage.
Provide access to the Leads Do Work website or mobile app.
Deliver customer enquiries in real time.
Manage lead packs, subscriptions, purchases and account balances.
Process or record payments.
Send invoices and payment confirmations.
Provide technical and customer support.
Send account, lead and service notifications.
Manage refunds, credits, complaints or disputes.
Monitor service quality and contractor performance.
Investigate customer concerns.
Prevent fraud, misuse and unauthorised access.
Improve contractor services and lead delivery.
Provide information about relevant Leads Do Work products or services.
Maintain financial, tax and accounting records.
Comply with legal and regulatory obligations.
Establish, exercise or defend legal claims.

How We Match Customer Enquiries

Our technology may automatically assess information submitted with an enquiry, including the postcode, property type, roof type and work required.

This information may be compared with contractor:

Service areas.
Selected postcode coverage.
Trade and job categories.
Lead preferences.
Account status.
Subscription or lead pack availability.
Other relevant matching settings.

The system may then identify which contractors appear suitable to receive the enquiry.

This automated matching helps us process enquiries efficiently. It does not decide whether a customer is entitled to obtain roofing work, whether a contractor must quote or whether the customer must accept a quotation.

Customers remain free to accept or reject any quotation. Contractors remain free to decide whether to contact, inspect or quote for a particular job, subject to their agreement with Leads Do Work.

Who We Share Customer Information With

Roofing contractors

To provide the quotation-matching service, we may share your enquiry with up to four independent roofing contractors who appear relevant to your location and requested work.

The information shared may include your:

Name.
Telephone number.
Email address.
Property address or postcode.
Property and roof details.
Description of the roofing problem.
Preferred timescale.
Approximate budget, where provided.
Uploaded photographs or supporting information.
Other information required to understand the enquiry.

Contractors may contact you by telephone, email, text message or another communication method to discuss the enquiry, ask questions, arrange an inspection or provide a quotation.

Each contractor receiving your personal information will normally act as an independent data controller. This means the contractor is responsible for its own use, storage and protection of your data after receiving it.

If you provide further information directly to a contractor or appoint that contractor, the use of your information will also be governed by the contractor’s own privacy policy.

You should contact the contractor directly if you wish to exercise your rights regarding information held independently in that contractor’s systems.

Other contractor or trade networks

Where appropriate and consistent with the service you requested, we may work with another relevant contractor network or quotation partner to help find suitable roofers.

Where your information is passed to another network or partner, that organisation may use your details to identify suitable contractors and arrange contact about the requested roofing service.

We will not share your roofing enquiry with an unrelated trade or service unless you have requested that service, agreed to the sharing or another lawful basis applies.

Who We Share Contractor Information With

Contractor information may be shared with organisations that help us operate the Leads Do Work service, including:

Customer relationship management providers.
Website and mobile app providers.
Payment processors.
Identity, insurance or business verification services.
Email, telephone, messaging and notification providers.
Accounting and invoicing providers.
Security and fraud-prevention services.
Cloud hosting and storage providers.
Professional advisers.
Regulators, law enforcement or public authorities where required.

Limited contractor information may also be shown to customers where this is needed to identify the business, arrange an appointment, provide a quotation or manage a customer complaint.

Companies Providing Services to Us

We may share personal information with trusted suppliers that help us operate felt-roof.co.uk, Leads Do Work and related services.

These may include providers of:

Website hosting and cloud storage.
Mobile app hosting and distribution.
Email services.
Telephone and call-recording services.
Text-message and mobile notification services.
Customer relationship management systems.
Payment processing and billing.
Analytics and website-performance tools.
Advertising measurement.
Security and fraud prevention.
Technical support.
Customer service and communication systems.
Data backup and disaster recovery.
Professional legal, accounting and compliance services.

These organisations may process information on our behalf and are required to handle it according to their contracts and applicable data protection law.

Advertising and Analytics Providers

Subject to your cookie choices and where required by law, information about your use of the website may be shared with analytics and advertising providers.

These providers may include Google, Meta and other platforms used to:

Measure website traffic.
Understand how visitors use the website.
Measure advertising performance.
Identify which advertisements produce enquiries.
Prevent fraudulent advertising activity.
Provide advertising where legally permitted.

These providers may use cookies, pixels, software development kits or similar technologies. More information should be available through the cookie banner or settings displayed on the website.

Legal and Business Disclosures

We may disclose personal information:

Where required by law, a court or regulatory authority.
To respond to a lawful request from the police or another public body.
To investigate fraud, security incidents or misuse of our services.
To protect our rights, property, users or contractors.
To investigate or respond to a complaint.
To establish, exercise or defend legal claims.
In connection with a sale, merger, restructuring, financing or transfer of all or part of our business.

We Do Not Sell Your Details for Unrelated Marketing

We do not sell, rent or trade personal information submitted with a felt roofing quotation request to unrelated organisations for their own marketing without an appropriate lawful basis.

Sharing your enquiry with suitable roofing contractors is an essential part of the quotation service you have requested. This is different from selling your information for unrelated marketing.

Our Lawful Bases for Processing

Under UK data protection law, we must have a lawful basis for using personal information. The lawful bases we may rely on are explained below.

Taking steps at your request or performing a contract

We may use this basis where processing is necessary to:

Provide the quotation-matching service you requested.
Receive and process your roofing enquiry.
Match the enquiry with contractors.
Help contractors contact you.
Review a contractor application.
Create and administer a contractor account.
Provide lead packs, subscriptions or mobile app services.
Process payments and provide account support.

Legitimate interests

We may process information where it is necessary for our legitimate business interests, provided those interests are not overridden by your rights.

These interests may include:

Operating and improving our quotation service.
Managing relationships with customers and contractors.
Checking the quality and effectiveness of introductions.
Understanding contractor and customer demand.
Developing our websites, mobile app and matching systems.
Preventing fraud and protecting our systems.
Recording calls for training, quality and dispute resolution.
Handling complaints.
Recovering money owed to us.
Managing legal and commercial risks.
Promoting similar services where permitted by law.

Consent

We may rely on consent for:

Certain direct marketing communications.
Non-essential cookies.
Advertising technologies.
Push notifications where device permission is required.
Other processing where consent is legally required.

You may withdraw your consent at any time. Withdrawing consent will not affect processing that took place before it was withdrawn.

Legal obligation

We may process personal information where necessary to comply with legal or regulatory duties, including tax, accounting, fraud prevention and data protection requirements.

Contacting Customers About an Enquiry

After you submit a felt roofing enquiry, Leads Do Work Ltd and relevant contractors may contact you to help process the request and provide quotations.

Contact may be made by:

Telephone.
Automated telephone call.
Text message or SMS.
Email.
Mobile or web-based messaging.

These communications relate to the service you requested and may include:

Confirming your details.
Clarifying the roofing work required.
Arranging an inspection.
Providing a quotation.
Checking whether a contractor has contacted you.
Checking the outcome of your enquiry.
Requesting feedback about the service.

Contacting Contractors

If you apply to join Leads Do Work or hold a contractor account, we may contact you about:

Your application.
Account verification.
Insurance or reference checks.
Available lead packs.
New roofing leads.
Account balances and payments.
Mobile app or service updates.
Customer complaints or feedback.
Changes affecting your account.
Relevant contractor products and services.

Some contractor communications are necessary to provide and administer the service and are not optional marketing messages.

Marketing Communications

We may contact you about similar home improvement or contractor services where we have consent or where applicable marketing law allows us to do so.

Marketing communications may be sent by email, telephone, text message, mobile notification or another appropriate channel.

You can stop receiving marketing from Leads Do Work Ltd by:

Using the unsubscribe link in an email.
Following the opt-out instructions in a text message.
Changing available notification or communication settings.
Contacting Leads Do Work Ltd through leads.work.

Opting out of marketing will not stop service messages that are necessary to process an active roofing enquiry, administer a contractor account, deliver purchased leads, manage payments or provide important information about the service.

Roofing contractors are independent organisations. If you wish to stop communications from a particular contractor, you should also contact that contractor directly.

Mobile App Notifications

Contractors using the Leads Do Work mobile app may be offered push notifications about new leads, account activity or service updates.

You can normally control push notifications through the app settings or the notification settings on your device.

Disabling push notifications may prevent you from receiving immediate alerts about available roofing enquiries. Other important account information may still be sent by email, telephone or text message where appropriate.

Uploaded Photographs and Documents

Customers may have the option to upload photographs, videos or documents showing the roof, leak, internal damage or property.

Contractors may upload insurance certificates, references, identity or business documents, examples of previous work and other information needed to support an application.

Uploaded files may be shared with relevant contractors, service providers or verification partners where reasonably necessary to operate the requested service.

By uploading a file, you confirm that:

You are entitled to share it.
It does not unlawfully contain another person’s private information.
It does not contain information that is unnecessary for the enquiry or application.
It may be used and shared as reasonably necessary to operate the service.

Please take care not to include visible bank details, identity documents, vehicle registration numbers, children, neighbours or other unnecessary personal information in roofing photographs.

Uploaded files may remain in backups, audit records and contractor systems for a reasonable period after an enquiry or account has ended.

Cookies and Similar Technologies

We use cookies and similar technologies to operate the website, remember preferences, measure performance and understand how visitors use the service.

Cookies used on the website may include:

Strictly necessary cookies – required for essential website, security and form functions.
Preference cookies – used to remember choices and settings.
Analytics cookies – used to understand website traffic and visitor behaviour.
Advertising cookies – used to measure advertising and, where permitted, provide more relevant advertising.
Fraud-prevention cookies – used to identify suspicious or duplicate activity.

Non-essential cookies should only be used where permitted by applicable law and in accordance with the choices available through the website’s cookie banner or settings.

You can also control cookies through your browser. Blocking some cookies may affect the way the website, quotation form, contractor signup form or account functions work.

Data Retention

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected.

The retention period may depend on:

How long the information is needed to provide the quotation service.
Whether the customer enquiry remains active.
Whether a contractor account remains active.
Whether a subscription, payment or account balance remains outstanding.
Whether you continue to interact with us.
Customer service, complaint or dispute requirements.
Fraud prevention and system security.
Legal, regulatory, tax, accounting and audit obligations.
The need to establish, exercise or defend legal claims.

Customer enquiry information may be kept after the quotation process has ended where this is reasonably necessary for customer support, complaint handling, fraud prevention, reporting or legal purposes.

Contractor account, lead, subscription, payment and invoice information may be retained for longer where this is required for accounting, tax, contractual or legal records.

Some information may be anonymised so that it no longer identifies an individual. Anonymised information may be kept for statistical, reporting and service-improvement purposes.

Roofing contractors receiving customer enquiries will apply their own retention policies to the copies of information held in their systems.

International Transfers

Some technology and service providers used to operate felt-roof.co.uk and Leads Do Work may process information outside the United Kingdom.

This can happen where a cloud, communications, analytics, payment or technical provider operates internationally or stores information in another country.

Where personal information is transferred internationally, we will take steps required by UK data protection law. These may include:

Using a country covered by UK adequacy regulations.
Using an approved contractual safeguard.
Completing a transfer risk assessment where required.
Using another lawful international transfer mechanism.

How We Protect Your Information

We use reasonable technical and organisational measures designed to protect personal information from loss, misuse, alteration, unauthorised access or disclosure.

These measures may include:

Encrypted website connections.
Account authentication.
Access controls.
System monitoring.
Security logging.
Data backups.
Staff procedures and training.
Supplier security requirements.
Fraud and misuse detection.

However, no internet service, mobile app or storage system can be guaranteed to be completely secure.

If you believe your personal information or contractor account may have been compromised, please contact Leads Do Work Ltd through leads.work.

Your Data Protection Rights

Depending on the circumstances, UK data protection law may give you the right to:

Request access to the personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request erasure where there is no lawful reason for us to continue using your information.
Request restriction of the way your information is processed.
Object to processing based on legitimate interests.
Object to direct marketing at any time.
Request data portability in certain circumstances.
Withdraw consent where processing is based on consent.
Ask for information about automated processing where applicable.
Complain to the Information Commissioner’s Office.

These rights are not absolute. There may be circumstances in which we are legally permitted or required to retain or continue processing some information.

We may ask for information to confirm your identity before responding to a request. This helps prevent personal information from being disclosed to somebody who is not entitled to receive it.

We normally aim to respond to a valid data protection request within one month. More time may be required for a particularly complex request or where several requests have been made. Where applicable, we will explain the reason for an extension.

To exercise your rights, please contact Leads Do Work Ltd through leads.work.

Information Held by Independent Roofers

Once a roofing contractor receives your enquiry, it will normally become independently responsible for its own copy of your information.

We may be unable to delete, correct or provide access to information held only in an independent contractor’s systems.

Where your request concerns information held by a roofer, you should contact that contractor directly. We may provide reasonable assistance in identifying the contractor where appropriate.

Complaints

Please contact Leads Do Work Ltd first if you have concerns about how your personal information has been handled. Contact options are available at leads.work.

You also have the right to complain to the UK Information Commissioner’s Office. Information about making a complaint is available on the Information Commissioner’s Office website.

Links to Other Websites and Apps

This website may contain links to:

Contractor websites.
Leads Do Work services.
Mobile app stores.
Social media platforms.
Payment services.
Other third-party websites or applications.

We are not responsible for the content, security or privacy practices of services operated independently by other organisations.

You should read the privacy policy of any external website, contractor, app or service before providing personal information to it.

Children’s Information

The quotation service is intended for adults seeking services for a property. The contractor signup service is intended for adults operating or representing a business.

Our services are not intended for children, and we do not knowingly collect personal information from anyone under the age of 18.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes to felt-roof.co.uk, Leads Do Work, our technology, service providers or legal requirements.

The latest version will be published on this page. The date below will show when the policy was last updated.

Contact Leads Do Work Ltd

For privacy questions, complaints or requests concerning your personal information, please visit leads.work and use the contact details or contact options provided there.

Last updated: 13 July 2026